Analysis of Public Service Quality from Tangible and Reliability Dimensions (Case Study at the Population and Civil Registration Office of Empat Lawang Regency): Analisis Kualitas Pelayanan Publik dari Dimensi Tangible dan Reliability (Studi Kasus di Dinas Kependudukan dan Catatan Sipil Kabupaten Empat Lawang). j. sosial, j.politik [Internet]. 2024 Dec. 18 [cited 2026 Jun. 13];3(2):39-50. Available from: https://www.journal.bengkuluinstitute.com/index.php/fisipvoice/article/view/1026