“Analysis of Public Service Quality from Tangible and Reliability Dimensions (Case Study at the Population and Civil Registration Office of Empat Lawang Regency): Analisis Kualitas Pelayanan Publik dari Dimensi Tangible dan Reliability (Studi Kasus di Dinas Kependudukan dan Catatan Sipil Kabupaten Empat Lawang)”, j. sosial, j.politik, vol. 3, no. 2, pp. 39–50, Dec. 2024, doi: 10.58222/jiv.v3i2.1026.