Analysis of Public Service Quality from Tangible and Reliability Dimensions (Case Study at the Population and Civil Registration Office of Empat Lawang Regency): Analisis Kualitas Pelayanan Publik dari Dimensi Tangible dan Reliability (Studi Kasus di Dinas Kependudukan dan Catatan Sipil Kabupaten Empat Lawang). JURNAL ISIP VOICE : Jurnal Ilmu Sosial dan Ilmu Politik, [S. l.], v. 3, n. 2, p. 39–50, 2024. DOI: 10.58222/jiv.v3i2.1026. Disponível em: https://www.journal.bengkuluinstitute.com/index.php/fisipvoice/article/view/1026. Acesso em: 13 jun. 2026.