Analysis of Public Service Quality from Tangible and Reliability Dimensions (Case Study at the Population and Civil Registration Office of Empat Lawang Regency): Analisis Kualitas Pelayanan Publik Dari Dimensi Tangible Dan Reliability (Studi Kasus Di Dinas Kependudukan Dan Catatan Sipil Kabupaten Empat Lawang). j. sosial, j.politik 2024, 3 (2), 39-50. https://doi.org/10.58222/jiv.v3i2.1026.